AVI Plants Privacy Policy (PDPA Compliant
This Privacy Policy is issued by AVI PROFESSIONAL LLP (UEN: T19LL1617B), a Limited Liability Partnership registered in Singapore (“we”, “us”, “our”). This Policy governs the collection, usage, storage, disclosure, and protection of personal data obtained from users accessing our website, purchasing AVI Plants 3D assets, and using our digital services (collectively, the “Services”).
This Policy is drafted in full compliance with the Singapore Personal Data Protection Act 2012 (PDPA). By accessing our website, registering an account, completing a purchase, or using our Services, you expressly acknowledge, understand, and consent to the data practices described in this Policy. If you do not agree with this Policy, please do not use our Services or submit any personal data to us.
This Policy applies to all personal data collected online, via email, checkout transactions, support communications, and service usage records associated with our business.
For the purposes of this Privacy Policy:
1.1 Service means the website operated by AVI PROFESSIONAL LLP and all related 3D asset sales, download, licensing, and customer support services.
1.2 Personal Data means any data, whether true or not, about an identifiable individual, as defined under the Singapore PDPA, including information that can be used directly or indirectly to identify, contact, or locate a single person.
1.3 Usage Data means automatically collected technical data generated from your access and use of our Service, including device information, IP address, browsing behaviour, and session activity.
1.4 Cookies means small text files stored on your device to record browsing preferences, session status, and website interaction data.
1.5 Data Controller refers to AVI PROFESSIONAL LLP, which determines the purposes and manner of personal data processing.
1.6 Data Processor means third-party service providers authorised by us to process personal data on our behalf, including payment processors, hosting providers, and analytics tools.
1.7 Data Subject means any individual user accessing or using our Services.
2. Collection of Personal Data
We collect only the minimum necessary personal data to operate, deliver, and improve our Services, in compliance with PDPA accountability requirements. Personal data may be collected directly from you or automatically through website tracking technologies.
2.1 Voluntarily Provided Personal Data
We may collect the following personal information when you register, purchase products, or contact support:
• Email address
• Full name
• Company name, business address, and relevant corporate details (for corporate buyers)
• Contact and correspondence information
• Support ticket messages and communication records
You may voluntarily provide additional optional information to help us improve our service quality. Refusal to provide optional data will not affect your ability to purchase or use our digital assets.
2.2 Automatically Collected Usage Data
We automatically collect technical usage data during your website visits, including:
• Device IP address
• Browser type, version, and device identifiers
• Pages visited, session duration, and click behaviour
• Website entry and exit timestamps
• Technical diagnostic and error logs
2.3 Cookies & Tracking Technologies
Our website uses cookies, web beacons, tags, and scripts to track service activity, improve user experience, and analyse traffic. We use session cookies, persistent cookies, performance cookies, functionality cookies, and security cookies for legitimate operational purposes. You may disable or clear cookies via your browser settings at any time.
3. Lawful Purposes for Data Processing (PDPA Compliant)
We process your personal data only for legitimate business purposes permitted under PDPA, including contract performance, legal compliance, legitimate business interests, and user consent. We use your data for the following purposes:
• To process orders, complete checkout, and deliver purchased digital assets
• To issue invoices, maintain transaction records, and support Singapore IRAS tax compliance and internal auditing
• To provide customer support, respond to enquiries, and resolve technical issues
• To verify user identity, prevent unauthorised access, and protect intellectual property
• To monitor abnormal download behaviour, prevent asset leakage, and enforce license terms
• To maintain, update, and optimise website functionality and service performance
• To comply with Singapore legal, regulatory, and law enforcement requirements
• To send optional promotional updates, newsletters, or service announcements (you may opt out anytime)
We retain personal data only as long as necessary to fulfil the original collection purposes or to satisfy Singapore legal and tax record-keeping obligations.
• Transaction, invoice, and order records: retained for a minimum of 5 years in compliance with Singapore IRAS and ACRA record-keeping rules.
• Support and communication data: retained until the enquiry is fully resolved, then archived securely.
• Usage analytics data: retained in anonymised or aggregated form for service improvement.
• Marketing data: retained until you unsubscribe or request deletion.
Upon valid deletion request, we will remove or anonymise your personal data where no legal retention obligation applies.
We do not sell, rent, or trade your personal data for commercial purposes. We may share your data only in the following limited scenarios:
• Authorised Service Providers: Payment processors, hosting services, analytics platforms, and delivery systems who process data strictly on our behalf under data protection agreements.
• Legal Compliance: When required by Singapore law, court order, or government regulatory authority.
• Business Transaction: In the event of merger, acquisition, asset transfer, or corporate restructuring, with prior notification where legally required.
All third-party processors are contractually bound to maintain PDPA-standard data security and confidentiality.
6. International Data Transfer
As a Singapore-based business providing cross-border digital services, your personal data may be transferred to or stored in jurisdictions outside Singapore. Any overseas data transfer will comply with PDPA cross-border transfer requirements. We will ensure receiving jurisdictions or processors provide a level of data protection substantially equivalent to Singapore PDPA standards.
We adopt industry-standard technical and operational security measures to protect your personal data against unauthorised access, modification, disclosure, loss, or misuse. Only authorised personnel may access personal data, and all staff are bound by confidentiality obligations.
While we implement rigorous security protocols, no internet data transmission is completely secure. We strive to protect your personal data but cannot guarantee absolute security of online transmission.
8. User Rights Under Singapore PDPA
You hold the following statutory data protection rights under the PDPA:
• Right of Access: Request a copy of the personal data we hold about you.
• Right of Correction: Request correction of inaccurate or incomplete personal data.
• Right of Deletion: Request deletion of your personal data where no legal retention obligation applies.
• Right to Withdraw Consent: Withdraw any previously given consent for data processing, without affecting prior lawful processing.
• Right to Opt-Out: Unsubscribe from marketing communications at any time.
• Right to Data Portability: Request your data in a standard machine-readable format where applicable.
To exercise your PDPA rights, contact our support email. We may verify your identity before processing your request.
9. Third-Party Websites & Services
Our website may contain links to external third-party websites. We have no control over third-party privacy practices and assume no liability for their data policies. We strongly recommend you review the privacy policy of any external site you visit.
Our Services are intended for commercial and adult users aged 18 and above. We do not knowingly collect personal data from minors. If you become aware that we have received minor personal information, please contact us immediately for prompt removal.
11. Policy Updates & Amendments
AVI PROFESSIONAL LLP reserves the right to update this Privacy Policy to comply with Singapore regulatory changes or legitimate business adjustments. Updated versions will be posted on our official website with a revised update date. Your continued use of our Services after updates constitutes acceptance of the revised Policy.
12. Governing Law (Singapore Exclusive)
This Privacy Policy is governed exclusively by the laws of the Republic of Singapore. All disputes relating to personal data processing shall be subject to the exclusive jurisdiction of Singapore courts and governed by the PDPA and applicable Singapore commercial laws.
For all privacy enquiries, PDPA data requests, or compliance questions, please contact us at:
Email: support@aviprofessional.com
Data Controller: AVI PROFESSIONAL LLP (UEN: T19LL1617B)
Copyright © 2026 AVI PROFESSIONAL LLP. All Rights Reserved.
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